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1. What is Online2support?

Online2support is an online tech support group that provides computer and network related technical support for home and corporate clients at an affordable price with high quality of service across the world. Clients are not charged until their problems are fixed.

2. What services does Online2support offer?

We offer services that includes fixing any type of PC and Networking related technology issues. Our experts fix both simple and complex computer problems. They assist our clients from initial setup to troubleshooting complex issues at various levels. We not only just fix client’s computer related issues but also educate them on how the issues arise and how to deal with it personally. It enables them to fix the issue on their own if the same ever occurs again, without the need for phone support or spending money at all.

3. Who is our ‘Tech Support Expert’?

Our tech support experts are experienced IT professionals who will help our clients for their technical needs. Online2support is very choosy in selecting tech support experts and makes sure that they are fully equipped to resolve any type of computer issues without wasting too much time and providing relief to the clients instantly. They provide tech help with patience, sincerity, and utmost care to our clients.

4. How does Online2support‘s Remote Desktop Solution work?

Online2support uses TeamViewer remote desktop technology. The clients and the tech support experts connect through TeamViewer. It is perfectly safe, secure and is used by a good proportion of users from around the world. There is a download link in our website and all the clients have to do is to click on it and install it in their system and our tech support experts will connect to the clients’ system and fix the computer issues.

5. How safe is it to use Remote Access?

Remote Access is one of the most inevitable and secured tools required for providing distance computer supports. It is absolutely safe to use remote access with Online2support. The personal information in the clients’ system remains protected. The client can immediately stop the remote access anytime during troubleshooting process without any trouble.

6. Who can use Online2support?

Any individual across the globe who is looking for an affordable technical support with excellent quality of service can use Online2support. People interested can avail our technical service through phone, e-mail or chat.

7. Do you provide guaranteed services?

Yes, all our services are guaranteed. If our tech support experts fail to fix your issue, your money will be refunded. In order to know more about the refund process, please go through question no. 13.

8. How to pay for Online2support services?

The first step is to register and create an account with Online2support. It is free. The clients, however, have to raise tickets to ask for our technical help. There are two payment methods. Clients can pick any one them as per their requirement.

9. What are your hours of operations?

Our online support hours are 24 However, the clients can leave a voice message during non-support hours with call a back number with convenient time and issue description. We will call the clients back. Otherwise, they can send an e-mail to support@online2support.com or raise an online ticket in www. online2support.com by clicking the "Start E-Mail Request" button.

10. Will I be kept on hold?

Never. We give value and importance to our clients’ time and money. They can leave a voice message while waiting to connect to our telephone tech support experts by pressing #1 and expect a call back as soon as possible. Please mention your name, e-mail ID, call back number, and issue description without fail.

11. Is it safe to share my information with Online2support?

Certainly. Online2support is hosted in a well secured environment and maintains the best security standards. Our client details are never shared with anybody under any circumstances. We will be sending technical tips and tricks or offers to our clients on a periodical basis.The clients are, however, free to unsubscribe themas and when required.

12. Do you support Google Apps?

Yes, we support Google Apps. We support our clients to configure their web domains (Mywebsite.com) to use Google Apps applications and integrate its e-mail, calendar, docs, and spreadsheet URLs for their domain.

13. What is the Refund Process?

The client has all the rights to call back Online2support and re-open a ticket within 5 days. They can raise a refund request within 10 days if the problem is not solved after re-opening a ticket. Please note that our senior tech support experts will do a fundamental check to validate the refund claim, and the client is expected to co-operate with them for validation.

14. What is a ‘Case Ticket’?

When the clients seek our technical support through phone, mail or chat, we give them a ticket number that will be tagged with their unique customer ID. Clients shall use their unique ticket numbers to check their case status online and use it as reference when they call us.

15. How to track my case status?

Clients can track their case status using their ticket number provided while registering the complaint. Using the ticket number, they can log-on to http://www. online2support.com/support/ and feed the ticket number and registered e-mail ID to know the current status of their case.

16. What is ‘Call Back Option’?

The ‘call back option’ is a simple concept. When our live chat is not available, clients can send an e-mail to support@online2support.com or raise an online ticket by clicking on "Start an E-mail Request" to request our tech support experts to give you a call back.

17. What happens if I leave a voice message?

If the client leaves a voice message, our next available tech support expert will give a call back to the number mentioned in the voice message to provide help and troubleshoot for the computer and network related issues.

18. What are all the products supported?

We provide computer support to all PC operating systems, applications and networking devices. We provide HP support, Mac support, Windows / Microsoft support and various other products for networking. In relation to HP technical support, our technical support services also include fixing printer issues.

19. Do you provide support for complex Microsoft related issues?

Since Microsoft is the most widely used product in the world, we obviously handle more number of Microsoft related issues when compared to other products and that turned ourselves into expert Microsoft tech support providers. Over the course of time, we have become seasoned in providing excellent Microsoft technical support and we have expertise in handling almost all complex issues with ease and fix them without delay.

20. What are the modes of contact?

Our online technical support services include phone support, e-mail support and chat support. Clients across the globe can contact us through any of the three modes.